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Our Customers
Our customer growth
MEMBERS
2019
2020
2021
2022
2023
2024
100k
85k
60k
38.3k
3.5k
12.9k
95%
Overall trip rating
90%
Inflight experience
92%
Crew friendliness
95%
Customer service
89%
Reliability
92%
Punctuality
97%
Realism
5/5
Website rating
Customer Satisfaction – Dec 2023
Net Promoter Score
This measures customer sentiment. We know our customers love low fares, on-time flights, and reliability — all key to keeping our guests very happy.
2023
9
NPS
Customer Improvements
Our new online Customer Improvements make flying even easier.
Find information when ROBLOX is down with the Digital Information Hub.
Don't take our word for it
Gertrude
“@Ryanair thanks to the brilliant crew on the
Alicante/Cardiff flight
7th January. So efficient. Great service.”
Zoé
"Best value for money on ROBLOX, with lounge access for all paid tickets."
Diego
"Great website, easy to use, all info required is easily accessible. I like it, well done."
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