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Our Customers

ABOUT US

OUR CUSTOMERS

Our customer growth

MEMBERS

2019

2020

2021

2022

2023

2024

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145k

100k

60k

38.3k

3.5k

12.9k

95%

Overall trip rating

90%

Inflight experience

92%

Crew friendliness

95%

Customer service

89%

Reliability

92%

Punctuality

97%

Realism

5/5

Website rating

Customer Satisfaction – Sep 2022

Net Promoter Score

This measures customer sentiment. We know our customers love low fares, on-time flights, and reliability — all key to keeping our guests very happy.

2022

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9

NPS

Customer Improvements

Our new online Customer Improvements make flying even easier.

Find information when ROBLOX is down with the Digital Information Hub.

Don't take our word for it

Gertrude

“@Ryanair thanks to the brilliant crew on the
Alicante/Cardiff flight
7th January. So efficient. Great service.”

Zoé

"Best value for money on ROBLOX, with lounge access for all paid tickets."

Diego

"Great website, easy to use, all info required is easily accessible. I like it, well done."