top of page
Our Customers
Our customer growth
MEMBERS
2019
2020
2021
2022
2023
2024
145k
100k
60k
38.3k
3.5k
12.9k
95%
Overall trip rating
90%
Inflight experience
92%
Crew friendliness
95%
Customer service
89%
Reliability
92%
Punctuality
97%
Realism
5/5
Website rating
Customer Satisfaction – Sep 2022
Net Promoter Score
This measures customer sentiment. We know our customers love low fares, on-time flights, and reliability — all key to keeping our guests very happy.
2022
9
NPS
Customer Improvements
Our new online Customer Improvements make flying even easier.
Find information when ROBLOX is down with the Digital Information Hub.
Don't take our word for it
Gertrude
“@Ryanair thanks to the brilliant crew on the
Alicante/Cardiff flight
7th January. So efficient. Great service.”
Zoé
"Best value for money on ROBLOX, with lounge access for all paid tickets."
