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How to request Special Assistance and available types
hands-helping Requesting Special Assistance
We recommend that you request these services in a Discord ticket up to 24 hours prior to scheduled flight departure.
If you do not provide 24 hour's notice, the requested assistance may not be available and your travel plans may be disrupted.
What types of airport special assistance are available?
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There are a number of different types of special assistance available which can be booked in advance by reaching out to our support team. You must have a disability to be able to request these services.
In order to provide these services, passengers must present themselves at the airport check-in desk before the closure of bag drop.
Please see a summary below which should assist you in choosing the correct level of assistance:
Passenger with intellectual disability requiring extra crew attention and some supervision
Passenger with severe impairments requiring staff assistance throughout the airport
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