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Customer Satisfaction

Customer Satisfaction – Sep 2022

95%

Overall trip rating

90%

Inflight experience

92%

Crew friendliness

95%

Customer service

89%

Reliability

92%

Punctuality

97%

Realism

5/5

Website rating

Net Promoter Score

This measures customer sentiment. We know our customers love low fares, on-time flights, and reliability — all key to keeping our guests very happy.

2022

9

NPS

Don't take our word for it

Gertrude

“@Ryanair thanks to the brilliant crew on the
Alicante/Cardiff flight
7th January. So efficient. Great service.”

Diego

"Great website, easy to use, all info required is easily accessible. I like it, well done."

Zoé

"Best value for money on ROBLOX, with lounge access for all paid tickets."

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Helga

"I like the flights. They are free and very realistic, so I can bring my friends and we can have a fun experience."

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Giovanna

"Ryanair are very reliable and their fares are reasonable. Thank you."

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Cristiano

"Flying Ryanair for the past few months. Very happy with the airline."

FACTS & FIGURES

CUSTOMER SATISFACTION