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Customer Satisfaction
Customer Satisfaction – Dec 2023
95%
Overall trip rating
90%
Inflight experience
92%
Crew friendliness
95%
Customer service
89%
Reliability
92%
Punctuality
97%
Realism
5/5
Website rating
Net Promoter Score
This measures customer sentiment. We know our customers love low fares, on-time flights, and reliability — all key to keeping our guests very happy.
2023
9
NPS
Don't take our word for it
Gertrude
“@Ryanair thanks to the brilliant crew on the
Alicante/Cardiff flight
7th January. So efficient. Great service.”
Diego
"Great website, easy to use, all info required is easily accessible. I like it, well done."
Zoé
"Best value for money on ROBLOX, with lounge access for all paid tickets."
Helga
"I like the flights. They are free and very realistic, so I can bring my friends and we can have a fun experience."
Giovanna
"Ryanair are very reliable and their fares are reasonable. Thank you."
Cristiano
"Flying Ryanair for the past few months. Very happy with the airline."
FACTS & FIGURES
CUSTOMER SATISFACTION
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