Privacy Policy

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Introduction

Ryanair ROBLOX is committed to protecting our customer privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information we are collecting and what we will do with that information.

This Policy sets out the following:

  • What personal data we collect and process about you in connection with your relationship with us as a customer and through your use of our website, mobile applications and online services;

  • Where we obtain the data from;

  • What we do with that data;

  • How we store the data;

  • Who we transfer/disclose that data to;

  • How we deal with your data protection rights;

  • And how we comply with the data protection rules.  

All personal data is collected and processed in accordance with EU data protection laws.  

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What personal data we collect

Personal data refers to any of your details, such as your ROBLOX or Discord username, or email address. We do not store or request your real life name or address.

We only collect:

a. Email address, when filling in a form or logging in - you may use a designated email for ROBLOX as to not compromise your real one;

b. ROBLOX username, when filling in a form;

c. Details of a ban, when filling in a form;

d. Information you provide of a problem, when using our Help Centre;

e. The communications you exchange with us in chat services, emails and social media;

f. Information collected from surveys (these will never request your personal details);

g. Your IP Address - which is not visible to others and cannot be used to identify you.

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What do we use your personal data for, why and for how long

Your data may be used for the following purposes:

a. Providing services you request: we use information, such as those given in ban appeals, to deliver the outcome you requested. 

b. Contacting you to inform you of outcomes of a service which you have requested.

c. Legal or administrative purposes: your data may be used if needed to send customer surveys or handle a dispute. We do not request, store or have any personal details such as your name, address or phone number. The only personal data collected would be your email address when registering or logging into myRyanair, which you can also mask from your real identity by having a ROBLOX-specific email address.

d. Customer Service communications: data may be used to manage our relationship with you as our customer and to improve our services. 

Your data (even though we never collect or store personal data from real life) is never shared with a third party unless it has legal warranting or is needed to assist with a dispute. 

As we do not store personal information of you as a real life person, we would not have much information to give you should you request a GDPR subject access request. 

We will not retain data for longer than it is needed. Data which is not required is archived, deleted and destroyed. 

For assistance, visit our Help Centre.

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Sharing and security of your personal data

We follow strict security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss, destruction or damage. The data you provide to us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information and credit card details so that they can be securely transferred over the Internet. 

 

Our website contains links to other websites. Once you use those links and leave our website, we do not have any control over that other website. We are not responsible for the protection and privacy of any data which you provide whilst visiting these other websites. They are governed by their own privacy statements.

Your data may be shared only if absolutely required, such as in legal cases or disputes regarding bans. This would never be available to the public. It must also be stated that only senior management is able to access such data. 

The only personal data we store is your email address - however even this is able to be masked by using a ROBLOX-specific email address. We do not collect or store your name, address, phone number or other information. We only store ROBLOX-related information, ensuring the website is secure, compliant and appropriate for ROBLOX use.

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myRyanair section

All data collected upon registration in the myRyanair section will be processed in line with this Privacy Policy.

We understand the importance of taking extra precautions to protect the privacy and safety of children. Accordingly, children under 13 will not be permitted to open a myRyanair account. This relates to similar rules on Discord and ROBLOX in terms of safe chat. We will delete any myRyanair account created by a child under 13, as soon as we are made aware of it.

 

We keep your personal information contained in your myRyanair account for as long as you hold the account. You can change the personal data in your myRyanair account directly in the account. Click your account tab at the top of any page, then choose' My Account'.


Please note that general retention periods apply to any personal data we collect to enter into a contract with you or to perform that contract or because we have a legal obligation to process it.

Your myRyanair page should not contain any personal information from real life. Putting such information is at your own risk.

You are able to browse through profiles of other myRyanair users to connect with them.

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Cookies and site tracking

The site only uses cookies to determine whether or not your account is logged in, and to determine specific details of the use of this site.  Click here for Ryanair's Cookie Policy. Cookies do not allow us to capture any personal information.

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Your Data Protection Rights

The GDPR and other data protection laws give you specific rights in relation to your personal information. Details of these rights and how to exercise them are set out below.

DATA RIGHTS

Your rights include the following:

  • Request erasure of data (simply deleting your myRyanair account) - you can request that we delete your account.

  • Request correction of details of your myRyanair account - you can request that we rectify errors you made when creating your account, or misleading information given to others.

  • Withdraw consent - if you have given us consent to do something which we would not normally do but you change your mind, you can ask us to stop the process.

  • Request access or portability - you can request any data we have of you (we don't have personal data, only ROBLOX data and your email if registered for myRyanair).

We do not store data of you as a person. We only hold ROBLOX information such as usernames and ban reasons.

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Changes to Privacy Policy

Our Privacy Policy may change from time to time and any changes to the statement will be communicated to you by way of a notice on our website.